TERMS & CONDITIONS
ORDERS
Orders can be placed by email, over the phone or via our website. All orders are confirmed by return email. Please note that your order is not confirmed until you receive an email with an attached Appetite Catering Order Confirmation (online orders included). In the case that you do not receive an order confirmation, please contact our office to ensure that your order has been received.
All orders MUST be reviewed by the customer. If no changes are requested then all details of the Appetite Catering Order Confirmation are assumed as correct.
All orders need to be placed by 1.00pm the business day prior to delivery. We will do our best to fulfil orders placed after the deadline (including same day orders), however we cannot guarantee 100% compliance. If you have a late order, please call our office to discuss how we can best meet your request.
Alterations to orders and cancellations must also be placed by the 1.00pm deadline. Cancellation charges will apply when your catering requirements have been confirmed in writing via our Appetite Catering Order Confirmation and where costs have been incurred in regards to food, labour or other services, at the discretion of Management.
We do not take cancellations outside our office hours or on the day of delivery.
DELIVERY
Our minimum spend per delivery (not per order total) is $85.00 for free delivery with a 5km radius of our West Melbourne kitchen.
If your order is below $85.00 and you really don’t wish to add any more food items to bring it up to the minimum, the ‘delivery fee’ charged will be the amount required to bring it up to $85.00.
We understand that there are times where two or more deliveries are required (due to hot food on the order or no space/refrigeration on-site for storing food items safely). If your order total is above the $85.00 minimum but one or more of the deliveries are not, there will be a small $10 delivery fee applied to each delivery that is under $85.00.
There are some companies we service that are a little further out – for those we have a separate delivery fee or minimum spend agreement in place.
Our hours of delivery are 7.00am to 5.00pm Monday to Friday. We can deliver outside of these hours upon arrangement (in some cases a delivery surcharge may be applicable). Weekend orders will be considered upon request, require notice, and will incur a surcharge. This surcharge will be determined upon labour required. All weekend orders must meet a $750 +GST minimum food spend.
The delivery time recorded on your order confirmation is when we will attempt to deliver your order (our arrival time). If circumstances beyond our control, such as traffic congestion, cause a delay and there is a chance we may not meet the delivery time, we will make every attempt to contact you to advise of the delay.
Orders containing only cold food may be delivered up to 1 hour prior to your delivery time. Orders containing hot food items may be delivered up to 15 minutes prior to your delivery time.
PLATTERS AND EQUIPMENT
All our catering is supplied in brown disposable boxes with lids.
Napkins are included with all orders, free of charge.
Appetite can supply disposable plates, cutlery, etc. and the customer will be charged accordingly. Please include them when placing your order.
Appetite can supply crockery, cutlery, glassware and serving utensils. For more information on these items, please contact our office.
DIETARY REQUIREMENTS
All sandwich boxes come with 25% vegetarian options mixed through unless otherwise requested. If you wish the vegetarian component to be boxed separately, please advise this when placing your order.
We cater for a large range of dietary requirements. If you are unsure which items to order, please contact our office as we are only too happy to discuss this with you.
While some products may not contain common allergens such as nuts or wheat, we cannot claim that any item is 100% free of any trace elements.
INVOICING AND PAYMENT
Orders will be invoiced and emailed following delivery of the catering. Our standard payment terms are 14 days from delivery. Overdue invoices may attract a $50 late payment fee.
We accept the following payment options:
- credit card – VISA, Mastercard & AMEX
- bank transfer – bank details can also be found at the bottom of the invoice.
Bank: ANZ
BSB : 013 304
ACC : 439 933 333
ACC : Silver Spirit P/L - BPAY
All menu prices listed are GST exclusive. GST is applied to all quotes, order confirmations & invoices. GST does not apply to all items.
FUNCTIONS AND EVENTS
For functions and events, a 50% deposit is required to secure your booking. Full payment is to be made within 7 days of the event. Any additional costs will be invoiced after the event. No refunds will be provided for orders cancelled 24 hours prior to the function and orders cancelled within 72 hours will receive a 50% refund.
Appetite Catering is a licensed caterer (36095956). We are licensed to supply alcoholic beverages at functions and events under the rules of our license and as such reserve the right to refuse to supply alcohol in cases where we believe supply may be in breach of our license.